FAQ’s

Frequently Asked Questions:

How do I become a Garthwaite Customer?
It’s easy. Call us at (207)646-6911. If we’ve never been to your property before, we will schedule a one-time complimentary courtesy inspection. This inspection ensures safe deliveries and will be scheduled at your convenience.

How soon can I get a delivery?
If you are not on automatic delivery, we do our best to make same day deliveries, but it is wise to place your order 1 or 2 business days ahead of time.

How do I pay for my fuel?
We accept MasterCard, Visa, Discover, cash or checks*.

What’s your price?
Our prices change daily! Please call the office for today’s daily price.

Do you offer military, volume or senior discounts?
Sure do!! Please call our office to discuss if you qualify.

Do I need to be home for delivery?
No, but the driveway, path and fill need to be clear, accessible and free of snow. We also ask that you keep your shrubbery near the fill pipe trimmed.

What Types of Fuel Plans do you offer?

  • Automatic Delivery*: Let us do the work for you. There is no need to call with this type of account, our computer tracks the delivery date and fuel is delivered to your home automatically.
    (Sporadic use may still require monitoring of tank level)
  • Will Call Delivery*: Fuel delivery is based on when you call our office. We will try to make your delivery either the day that you call or the next business day.
  • Pre-Paid and Budget Plan Fuel Contracts: These plans are automatic delivery with the convenience of Pre-Buying your fuel or planning a manageable budget payment for the heating season. Contact the office directly for details.

What type of fuel do you offer?

  • Home heating oil
  • Kerosene / K-1
  • Off Road Diesel
  • Winter Blend

Do you offer Boiler/Furnace Service?
Yes, service is available 24 hours a day, 7 days a week for all Garthwaite Energy fuel customers. If you are a fuel customer and are in need of service after hours, call our office and a technician will be dispatched to your property.

  • Annual burner cleanings are also available for our customers
  • We do oil tank and burner replacements as well as new installations

What is the minimum delivery I can get?
100 gallons is our minimum delivery. We will deliver less, for an additional fee of $50.00.

What if I run out of fuel?
We will gladly send a truck out if we are able, if not we will dispatch a Technician to hand-deliver fuel and prime your system to get it running again and keep you warm until the truck arrives. The customer is responsible for the fuel delivered, (daily price) and a charge for priming of $50.00.

How much oil will I use this year?
Although this amount can vary widely, a home in our area typically uses between 400-1000 gallons of fuel a year.

Factors that affect your usage:

  • The size of your home
  • The amount of insulation
  • Whether or not your heating system also provides hot water
  • How warm you keep your home
  • The severity of the weather

We recommend that you check your fuel gauge weekly during cold weather until you are familiar with your own usage.

How do you know my tank is full when delivering and just what is a whistle?
Tanks have two external pipes: a fill and a vent pipe. When filling the tank, air is pushed thru the whistle on top of the tank & out the vent pipe making a whistling noise. When full, the whistle stops alerting the driver to stop filling. If no whistle, for safety reasons we cannot deliver fuel until the issue is resolved. Contact us for service.

How big is my oil tank?
The standard oil tank is a 275 gallon tank measuring 27x44x60. Allowing room for expansion and variations between manufacturers, a 275 tank can hold between 225-250 gallons of fuel oil.

How much oil is in my tank?
There should be a gauge on the top of your tank. It will either read up and down like a thermometer or in a circular shape like many auto gas gauges. Both styles are usually divided into quarters (empty, ¼, ½, ¾, full). Proceed with care; many gauges are not entirely accurate.

How can I save money on my fuel bills?

  • Professionally clean and tune your heating system annually.
  • Install a programmable thermostat.
  • Seal any drafts.
  • Remove or weatherize your window air conditioner.
  • Close all storm windows and install properly fitted storm doors.
  • Turn the thermostat down. Lower the temperature in your house and save energy. It is that simple.
  • Insulate your house.
  • Replace your 20 year old system. A new heating system can reduce fuel consumption up to 30%.
  • Join the budget program. Spreading your payments over 10 months can be easier on your wallet.
  • Watch the electric bill. Electric rates have risen dramatically. Use energy saving light bulbs, turn off home computers when possible, and be conscious of saving electricity.
  • Oil heat is best. Electric heat is very costly. Industry experts expect oil to continue to be more economical than gas as has been the case in past years.
  • Close the fireplace flue. Too many oil customers forget to close the fireplace flue and their money goes up the chimney!
  • Winterize your house by Halloween. Get an early start. Be prepared. The early bird shall save the most!
  • If you live in a residential neighborhood, condominium community, or multi-unit, tenant supplied fuel apartment building…we can offer bulk discounts!! Just call the office for details.

*Subject to credit approval